Provider Agreement

1. Definitions

• WellOps / Company — WellOps, LLC, an Arizona limited liability company.
• Provider — the independent licensed wellness business registering to use the Platform.
• Platform — WellOps software, including booking, quote, and payment tools.
• Event — an on-site or mobile wellness service session booked through the Platform.
• Corporate Client — a business that requests and accepts wellness services through the Platform.
• Practitioner — any therapist, contractor, or employee assigned by the Provider to perform services at an Event.

2. Nature of Relationship

Providers are independent businesses, not employees, agents, partners, or representatives of WellOps. WellOps is a technology platform only. WellOps provides software, marketing tools, booking workflows, and operational infrastructure. WellOps does not provide massage therapy or wellness services directly and does not supervise or control how Providers deliver services.

3. Provider Eligibility

WellOps may be available to Providers in the United States, subject to compliance with applicable state and local requirements. To register and remain active on WellOps, Providers must:

• Be a legally registered business or sole proprietor authorized to provide wellness services.
• Hold and maintain all licenses, permits, registrations, certifications, and approvals required to provide services in every jurisdiction where they operate. By registering, Provider confirms: “I hold and will maintain all licenses, permits, registrations, certifications, and approvals required to provide services in every jurisdiction where I operate.”
• Maintain active general liability insurance covering mobile/on-site wellness events (minimum $1M per occurrence recommended).
• Submit accurate business information, including legal name, contact details, and insurance information.
• Pass WellOps’ initial review process (typically 1–2 business days).

4. Platform Fee and Payments

WellOps charges a $49–$99 booking success fee for each confirmed corporate booking, based on the accepted quote value ($49 when the accepted quote total is under $1,000; $99 when it is $1,000 or more). This fee is charged automatically via Stripe when the Provider confirms a booking by creating the event in WellOps. Booking confirmation occurs at event creation, not at quote acceptance — accepting a quote pre-builds a draft event and incurs no fee. The fee is non-refundable unless due to a verified Platform error.

Providers are responsible for setting their own pricing. Quote amounts are set by the Provider and collected directly or invoiced by the Provider using the Platform’s invoicing tools. The $49–$99 booking success fee is separate from the Provider’s service fee charged to the Corporate Client. WellOps does not collect, hold, or disburse Provider service fees — Providers are solely responsible for collecting payment from Corporate Clients.

To enable automatic collection of the platform fee, Providers should maintain a valid payment method on file in the billing section of their dashboard. If no payment method is on file at the time of booking, WellOps will log the outstanding fee and may collect it when a payment method is subsequently added. Any outstanding platform fees are due immediately upon account closure or termination.

Fees, payouts, refunds, and booking charges are governed by WellOps payment terms and processed through our third-party payment processor. Nothing in this section creates an employment or agency relationship between WellOps and any Provider.

5. Insurance Requirements

Providers are solely responsible for maintaining appropriate insurance coverage for all Events. WellOps is a software platform only and does not provide, arrange, or guarantee insurance coverage.

Before creating any Event on the Platform, Providers must satisfy one of the following:

• Upload a valid Certificate of Insurance (COI) demonstrating active liability coverage; or
• Initiate a quote through WellOps’ insurance partner, Coverdash, and obtain coverage before the Event date; or
• Complete the compliance acknowledgment in the Platform, confirming they are actively pursuing coverage and will have appropriate insurance in place before any Event takes place.

The compliance acknowledgment path is available during onboarding only as a temporary acknowledgment. Providers who proceed via acknowledgment remain responsible for obtaining and maintaining active insurance before their first Event, and WellOps may request documentation at any time. See the Insurance Disclaimer for full details.

Coverdash is an independent, licensed insurance marketplace. WellOps does not guarantee coverage, pricing, eligibility, or claims outcomes for any product offered by Coverdash and does not endorse any specific policy or coverage level as adequate for your circumstances.

6. Licensing, State/Local Law Compliance, and Practitioner Responsibility

Providers are solely responsible for complying with all applicable federal, state, county, and city laws in each jurisdiction where they accept bookings, including:

• Massage therapy licensing and continuing education requirements.
• Business registration, DBA filings, and local permits.
• Sales, use, and occupancy tax obligations.
• Labor and employment laws applicable to any Practitioners they employ or subcontract.
• Privacy and data protection obligations.
• Health, safety, and sanitation standards.

Practitioner responsibility. Providers who assign or subcontract Practitioners to perform services at any Event are solely responsible for those Practitioners’ licensing, credentials, conduct, compliance with applicable law, and actions on-site. WellOps has no employment, contractual, or supervisory relationship with any Practitioner assigned by a Provider. WellOps makes no representations about any Practitioner’s licensing, qualifications, or fitness for any particular engagement, and accepts no liability for any act, omission, or injury attributable to a Provider’s Practitioners.

WellOps does not verify the licensing status of Providers or their Practitioners on an ongoing basis. WellOps may request documentation at any time and may suspend or remove a Provider if documentation appears invalid, expired, or incomplete.

7. Corporate Client Requirements

Providers are responsible for satisfying any client-specific requirements prior to and during Events, including but not limited to:

• Providing certificates of insurance and adding clients as additional insured where required.
• Completing background checks or credentialing requested by the Corporate Client.
• Complying with client site rules, visitor policies, and workplace health and safety requirements.
• Meeting professional conduct, dress, and hygiene standards expected by the Corporate Client.

WellOps is not responsible for and makes no representations about any Corporate Client’s requirements. Providers should confirm all client requirements directly before accepting a booking.

8. No Guarantee of Bookings or Income

WellOps does not guarantee leads, bookings, revenue, client acceptance, or any specific outcome for Providers. Access to the Platform does not constitute a commitment of any volume of business. WellOps does not guarantee that any insurance application will be approved or that any specific coverage will be available.

9. Service Standards

Providers agree to:

• Arrive on time and fully prepared for all confirmed Events.
• Provide services as described in their accepted quote.
• Notify Corporate Clients and WellOps as soon as possible of any cancellation or scheduling issue.
• Maintain professional conduct and hygiene standards throughout all Events.
• Comply with any venue rules or client health and safety requirements.

10. Booking and Cancellation

Once a Corporate Client accepts a quote, the booking is considered confirmed. Cancellations by the Provider with less than 48 hours’ notice may result in account review or suspension. Repeated cancellations may result in permanent removal from the Platform.

11. Employee Data

Providers will receive employee names, emails, and selected appointment times through the WellOps booking system. This data must be used solely to fulfill the booked Event and may not be stored, sold, or used for marketing purposes. See the Privacy Policy.

12. Intellectual Property and Branding

Providers retain ownership of their business name, logo, and brand assets. By using WellOps, Providers grant WellOps a limited, non-exclusive license to display their business name, branding colors, and tagline on their white-label booking page hosted at WellOps’ domain.

13. Non-Solicitation

During your active term with WellOps and for 12 months following termination, you agree not to directly solicit Corporate Clients introduced to you through the Platform for services outside the Platform, without WellOps’ prior written consent.

14. Suspension and Termination

Either party may terminate this Agreement at any time. WellOps may immediately suspend or permanently remove a Provider’s account if:

• Insurance documentation appears invalid, expired, incomplete, or fraudulent.
• Licensing or credential documentation appears invalid, expired, or cannot be verified.
• Provider violates applicable legal or compliance requirements.
• Provider engages in material breach of this Agreement, including repeated cancellations or fraudulent activity.
• Provider’s continued access poses a risk to clients, employees, or the Platform.

Outstanding platform fees are due upon termination. WellOps reserves the right to charge any outstanding platform fees to the payment method on file at the time of termination.

15. Governing Law

This Agreement is governed by the laws of Arizona. Disputes shall be resolved in Maricopa County, Arizona.